customer advisor Review

by The AA

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

we answer calls to our members when they are broken down either at home or in a dangerous location, giving relevant safety advice and service. we provide service for a normal AA members, bank members and manufacturing and company's.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot regarding customer service and a customers well being.

6/10

3. To what extent do you enjoy your programme?

yes, work was easily mapped out with completion dates

7/10

4. How well organised/structured is your programme?

yes it was structured but room for improvement.

6/10

5. How much support do you receive from your employer?

we do receive a lot of support from our employer.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

we do from our assessor but not the apprentaship scheme as a whole

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel I have learnt most of my role from the job itself practically but knowledge side of it from the apprentaship

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes our work place offers team bonding sessions like bowling and meals out.

9/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

the AA is one of the most friendliest places I have had the pleasure to work for, everyone is happy to help with opportunities to progress and managers that help to get you there.

10. What tips or advice would you give to others applying to The AA?

be honest and open minded and hard working and you will defiantly be rewarded.