Senior Customer Advisor Review

My day to day role involves completing credit card and overdraft applications with potentially new and existing customers. Along with processing balance transfers, credit limit increases and general card servicing. I also have chosen to take on additional optional tasks like supportign our floor with customer complaints and data analysis of failed applicatiosn to try and resolve issues.

I have learnt many new skills during thsi apprentiecship course such as the eraosning behind customer retention systems and the importance of tema building and coaching. I have learned that each individual learns and develops through different methods and in order to coach and get the best out of a team you shoudl tailor your approach to your audience.

I have thoroughly enjoyed my apprentiecship program due to the in house support from lloyds themselves and the support of my tranior assessor who answered any queries I might have had and really encouraged me to be the best I could be. This kind of atmosphere is contagious and I have used it to encourage others to complete a program.

In terms of organisiation and structure the current apprenticeship is organised in ther perfect way to fit around your normal day to day working. You are given enough time with your assesor to review and reflect on previously completed work and to set new tasks to be researched and completed within teh next month between visits.

My employer has been very supportive during my appretineceship course however if I were to give one piece of feedback it would be that Team managers dont do the course so some of the materal isnt understood by them and they therefore cannot support unless you teach them the material aswell.

My training provider has been incredibly supportive throughout the experience and ongoing. In particular my traning assessor has always been there to answer any questions, queries or worries that I have had throughout. As my employer offers support programs I didnt require them but the traning providor also offers a wide range of additional student support options.

The qualification itself links in greatly to my current day to day role and can be used for any future roles as all the material applies to both customer service and team building. This qualification has also helped me understand custoemrs alot more and how to adapt my commication style for them as well.

I complete extra duties within my team and floor at work. I also like to take part in any charity events and one off fun and fizz social events that take place. For example we took calls for Children in Need on their charity night last year and I dressed up with Pudsey face paint.

Yes

Lloyds Banking Group support their staff with a beneficial perks package and generous pay that you can tailor to your own life. For example you can take out additional financial products that are pre-tax pay deductions to save money on things like critical illness cover, a Cycle to work scheme and extra pension contributions.

The Banks main aim is to be the best bank for customers and its staff. Every decison it makes is with this goal in mind and it trains its staff to work the same way. By adapting your life style and work ethic to this, you can really succeed within the bank.