Delivery Operations and Support Apprentice Review

My role involved working with BT's live Network, fixing faults, being on the phone to engineers on site, monitoring traffic that goes through BT's equipment and reporting this so that this can be improved if need be. I'm involved with a lot of BT career events at different schools, promoting the apprenticeship with other student.

I have learnt a lot of skills while being here at BT, these include team working skills - as I am always working in a team throughout my role. I have further developed my skills in working in a job as well as having the ability to go to university to study a degree as well.

I enjoy my programme a lot, the apprenticeship is full of fun and exciting things to do! There is many activities that I can get involved in. The work never usually gets boring, as there is usually a lot to do and different projects to work on in my team.

The programme is structured pretty well, I have not had much experience in rotating into a different team yet but by the sounds of it, from the 2nd and 3rd year, all seems fine. So far everything has gone smoothly after being here for about 5 months, since September 2019.

I receive a lot of support from the team around me, there are always people to help me out on any problem that I get stuck with. My line manager and my other apprentices all seem keen on helping me, there are also a lot of resources available to help me too.

The university is alright, seems a bit unorganised, could've chosen a better university if I am honest as the UOS isn't the best. But the lectures seem okay and the lecturers seem helpful if you need help, I have only been there for 5 months so waiting to see what the rest of the course provides.

I have only been here for 5 months so I have not learns a wide range of information to apply it for my day to day role. Some stuff links to what we're doing but a lot doesn't, but this also reflects me being in one team only so far.

There are many events that I could get involved with, this includes ping pong tournaments, football tournaments, fifa tournaments, pub and socialising events. I try to participate in as many of these as I can, they're pretty good and I enjoy going to them. There is a lot of people who participate in these too.

Yes

Because BT is one of the biggest companies in the UK, there is many opportunities to progress throughout the business so you can always move into various areas of BT. Everyone here is keep to help out whether you get stuck on any problem you may have throughout your apprenticeship.

I would make sure you're prepared for your application stage, as it is a long process but it will be worth it in the end. Make sure that you ask others for advice on the BT application process, if they have applied before, just so you know that you're ready.