Delivery, operations and support apprentice Review

I work within' a team that's objective is to maintain connectivity through fixing faults around the region, these faults can vary in severity as well as where they're located in the uk, however we can access them remotely from our centre, I task out engineers and communicate with them to guide them through the process of fixing a fault as I can see the results of them changing equipment remotely.

Since starting my role in September of 2018 I have gained a large bundle of knowledge on networks and transmission as a whole and how impactful that is to the UK's infrastructure. Since starting I've developed my communication skills and working as part of a team as talking with engineers and guiding them through tasks are part of my daily role, as well as communicating with my team to ensure all workload is covered.

Currently My working week is consists of 3 Job role days, one university day and a study day where I can complete assignments and further my knowledge by expanding on theories taught within my university lectures. I really enjoy every aspect of my working roll as every day is different and brings its own unique challenges

As an apprentice you're very taken care of, you always have an opportunity to ask a question no matter what it is, since communication is so great it leads to great organisation by knowing exactly what you're expected of on different days. University is very well structured with ability to access help from within the organisation as you're given contacts of those whom have previously done the same course.

Communication between not only managers but team members is very great. Always able to ask a question no matter what it is. Managers are very approachable and will always make time if there is a concern that you have. Throughout the course you attend university where lots of support is offered to you in the form of tutors and "buddies" that are old apprentices that have done the course before you and can assist you when required.

You're given a full study day where you're able to expand upon what you have learnt within the lecture earlier on that week. The full university course is paid for so there is no concern about debt or any other issues that comes with the norm of attending university. There are multiple opportunities to talk to people about any issues you may be facing, they can offer face to face support if required.

Learning the theory behind computing and networks gives you a greater, wider understanding about what it is that you're achieving through your work. Understanding how it all works leads increases interest within the roll as well as opening your eyes on what could potentially be done different or better.

Throughout my 5 months at the apprenticeship, I have had multiple experiences with social activities sports and networking events. I have personally set up two social events where all this years apprentices went for out for food on one occasion and plan to go go-karting very soon! I also attended my old sixth form where I helped educate those on the apprenticeship what it offers at a careers faire. There are lots of opportunities to put yourself out there and get involved, almost anything that you want to do, within reason will be supported.

Yes

I personally have really enjoyed my time working at BT. I've made some great friends, work with very nice people in a role that involves technology that I find so fascinating. On top of this, achieving a Degree, that will push you further into your career within networks. Whilst obtaining no debt and getting paid a competitive wage. Would highly recommend to those interested!

Be yourself, don't try to put on a persona of what you believe the company wants you to be. Throughout the application process I feel confidence and ability to engage in conversation well is what sells you as an applicant. how you present yourself as a person is the main aspect of the interviews and tests.