Essential banker Review

My role is to service customers over the phone. This could include making transfers, checking balances and setting up standing orders. It can also include more complex situations such as raising fraud cases and indemnity claims. My role is to also complete my apprenticeship work which I do one day a week.

I have delevoped my communication skills whilst being on the phone as I have had to deal with different customers from different backgrounds. I have also developed my time managing skills as I have to stick to an adherence for my breaks and lunches and also getting on the phone in time for the beginning of my shift.

I am enjoying the programme as the topics are interesting and apply to my job role which helps me while I’m on the phone. I enjoy the fact I am able to work at my own pace during apprenticeship day. However the work is quite hard and is sometimes difficult to understand.

The programme is structured quite well as I am booked in for my exam and know I know I have a time frame to stick to. Also I know that each week I will be given one day for apprenticeship work which is enough time to complete one topic a week and I can also use my own time at home if I need to.

I recieve support whilst on the phones as there is always someone there to ask for help. They encourage me to try and look for the information myself then if I can find it, they will help me. I also receive coaching which helps as it gives me something to work towards.

I receive support from my training provider as she is always in the apprenticeship sessions to help with and queries I have. She also gives me something to work towards. For example read over a topic before the session. She also gives us tasks to do in regards to the topic.

The topics that we are learning about for the apprenticeship link in well with my job role and help me a lot. For example there was a topic on the types of cards banks provide that helped me when I was on the phones. Also we learnt about the types of accounts which helped me on the phone.

I can get involved in charity events such as bake sales and dress down days where people can donate to a certain charity. I took part in a dress down day where we wore pyjamas in support of children in need where I donated money. I also attended a welcome to Barclays event where I visited Manchester.

Yes

Doing the Barclays apprenticeship enables you to get a qualification. Also it helps develop your skills both on and off the phones. This could include communication skills as you have to talk to many different customers on the phone. This has grew my confidence a lot in talking to many different people.

Ensure you stick to your apprenticeship as it can get difficult but it is manageable if you keep up to date with the work. Also with the actual job role on the phones, ensure you follow all the processes properly for example ID&V as they are important in this job role.