Essential banker Review

My day to day role at Barclays is dealing with customers queries and worries. This can be anything from checking a balance to logging a fraud case. Within the role we deal with queries on a daily basic and get a resolution for the customer if this is possible, if not we can then escalate this further and find a resolution for the customer.

Since starting the role I feel like I have learnt a lot of new thing and have gained a lot of knowledge. At the beginning of the apprenticeship I hardly knew how to get a balance on an account however due to the training that we have been provided with I have progressed and have gained a lot of knowledge.

I enjoy the apprenticeship, this is the first apprenticeship I have had and I really enjoy what it is that I do. The apprenticeship involves a lot of learning which I enjoy because as I’m doing my job I am also learning new things everyday. The programme is very helpful and has allowed me to gain a lot of knowledge.

When the apprenticeship first started there was a structure in place which allowed us as learning to have an idea of what the day ahead of us was looking like, on our apprenticeship days the structure was on the morning we would go through the book and on the after noon we were able to overlook anything we didn’t fully understand, after a couple of weeks of having a set structure the structure did change and we weren’t fully aware of what was happening however the structure is now back in place and we are fully aware of how the apprenticeship days work.

From my employer I receive a lot of support, this support is delivered to us through coaching sessions, through team meeting, and also support is delivered to us on the floor when we are on the phones. If we do need any support we can ask any team leader and the help is given to us, we are also encouraged to use our own knowledge and search on kit for the answered however the support is very good.

Our training provider is very helpful when it comes to our qualification, when we are doing our apprenticeship work our training provider allows us to work individually and if we need any help whilst reading through the book our training provider is happy to help. We do activity that allow us to understand the work we are doing.

The qualifications will allow me to understand the rules and regulations more so that when I am speaking to customers I have give the best quality calls. The qualifications that I gain will make me more confident on the phone so that when I’m speaking to customers they will get the best quaility.

At work there is a lot of charity work such as cakes sales, charity based events where money will be raised for things such as children in need. In the workspace there is a lot of work for charity, money that is raised at these events go to charity which would help the charities out a lot.

Yes

Barclays is a good job to have, whilst in the job there is a lot to learn. Within the job there’s is a lot to know and a lot of knowledge to gain. The apprenticeship is very good as your knowledge does grow a lot and there is a lot of potential within the job role.

The job is very good and a lot of knowledge can be gained from this job. The job has a very good potential if you are willing to stick in and learn everything that is needed for the job role. I would advise anyone wanting to apply for the job role to do it as it is a very good job