Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is service delivery, clearing faults in the network, Self Install jobs for customer that have ordered broadband , jumpering in cabs and exchange, providing new services to customers. Obviously a van and tools are provided and training given which is very wide ranging at first. Theres a lot to take on board but as the weeks go on and you've finished some on the job training with an experienced engineer holding your hand it all becomes a lot clearer.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • My skills as a telecom engineering have really blossomed as I've never done this sort of work before. I have a really good understanding of all the health and safety aspects of the job . It vitally important to work safe and to meet all the quality standards. I am now working confidently in the network have picked up loads of new skills and I'll be adding to these as the months go on .

    10/10

  • 3. To what extent do you enjoy your programme?
  • my experience has been absolutely a massive positive one. From the moment of my induction at Yarnfield to the many weeks at Croydon collecting new skills . The hotel in Croydon is really good , the trainers are excellent with decades of knowledge to pass on . I'm now using these skills in the network with confidence , still a lot more to learn but I feel safe in the knowledge that I'll get the back up to excel.

    10/10

  • 4. How well organised/structured is your programme?
  • Can't fault the effort that must have gone into this programme to kick start your career in telecoms. I had a week long induction at Yarnfield which was really interesting and informative. The real learning starts at one of the training centres dotted around the country, each week you'll learn a new skill or possibly two. For instance pole climbing, road works guarding , frames .

    10/10

  • 5. How much support do you receive from your employer?
  • The support I've received has been excellent . you'll get an induction manager to support you if things don't go to plan for whatever reason . then you'll be assigned an apprentice manager who again is there to support you all the way , I've used his help on a number of occasions and the help is always there. The apprentice programme has several structured period , buddying , coach for the day and phone /on line help when needed.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • At the moment I'm working in the network , I've had three weeks of on the job training with a buddy, had 4 manager days to iron out any burning questions, I've so far had one coaching day with more planned throughout the year. The NVQ side of things haven't really got going for me so far but days are planned for the near future to start working on it.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The qualification that the training provider is offering is very structured and has key milestones to achieve . I'm at the early part of my apprenticeship but looking back from where I started all those months ago I know that I'll get the support to complete my training and meet those milestones.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • I've not explored this much but there are lots of clubs you can join and most of these have a special employee rate. I'm sure like me you'll meet some great people that have made me feel really welcomed into the Openreach family. there's always an activity or charity event you can participate in , the more the merrier .

    8/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • OPenreach is fast becoming the largest telecoms leader with the advent of fibre being rolled out. Its a relatively safe place for a secure career in telecoms. Its a market leader that's growing its workforce by 3000 engineers each year and is committed to becoming the best out there. The training has been second to none and I'm really enjoying the whole experience.


  • 10. What tips or advice would you give to others applying to BT Group?
  • Do your research , find out what they do and what the future will look like for our customers. Theres two routes that are available copper and fibre , obviously fibre is the future of all telecoms industries but copper has still got an important role to play at least in the short term. Starting a career in Openreach can lead to a wide range of career opportunities ask about these as well.


Details

School Leaver Programme

Engineering

Greater London

March 2019


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