Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend BT Group to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to BT Group?
My role at BT is working within a team of around 20 members to deliver global voice service. This means that we ensure that all calls are transmitted as required by our customers involving the building and configuration and then maintenance of those platforms. I am involved with configuring the calls
I would definitely say that I have developed skills and that is despite only being with BT for 6 months. For example, communicational skills are a huge part of my day to day work. Whether that is talking to my colleagues about work or talking to external parties and having to cater for their needs.
I definitely would say that I enjoy my programme a lot. I would say that I was sceptical to begin with, but then I grew to grow friendships within the office. This is what really helped me feel a part of the working environment and makes my job more fun,
To be perfectly honest, when I talk about the structure of my programme, I cant say that its amazing. Don't get me wrong, the courses are great and my role is great, its just I have been waiting a long time to learn more about my job role but my manager isn't granting me more access.
When you talk about support I receive from my employer, BT definitely have to be up there with one of the best for helping. They have HR chats constantly on so queries that I have can be answered by skilled workers and they have IT support to for any problems.
My training provider have definitely provided a good platform of support. They have placed us within a university in London called Ravensbourne which is very prestigious and has great staff. They have set out a clear path for us and have given us all the support needed with equipment and knowledge
I feel as though the qualification is a huge part. For my role, you receive qualifications from university and the apprenticeship. This to me, is a huge motivator as it means that all the work that I complete will have very strong purpose in the future for helping me get other jobs.
With regards to extra-curricular activities, this is definitely something I wish our specific office improved on. We have no social activities, unless we arrange them ourselves. I feel as though some simple little things would go a long way as it would engage our office and definitely improve our morale.
Yes
I would recommend BT to a friend because I already have to one of my mates! Like I have said in previous questions, I feel as though it provides a great platform for your future as BT are on one of the biggest telecom companies ever and that helps a lot
The tips that I would give to others include making sure you make a huge impact on your interview. You have to seem confident and willing to communicate and represent BT well. I think make sure you are aware of travel as that may become tiring if your work is far
Details
Higher Level Apprenticeship
Information Technology
Greater London
March 2019