Front End Team leader Review

Front End Team Leader managing the checkouts, refunds and click and collect team members. Ensuring cover is adequate at all times. customer service is paramount and the management of queues is a must. There is a team of approx. 20 in total. All KPIs need to met consistently .Daily reports must be done and filed correctly.

yes now first aid trained. learned how to put store on watch when fire engineers are in store, this means that the duty manager does not always have to deal with this and we can work as a team. I have also developed my skills in the coaching and mentoring area, helping new starters to settle in well and be enthusiastic.

I really enjoy the learning side of the apprenticeship , completing of worksheets and assessments. It is hard to get time within the working day to complete some tasks it is very much dependant on how busy we are and what cover is available if I do want to go off the shop floor for some training.

The programme is well structured and interesting. There was confusion at first but now that has all been cleared up and the learning platforms now make much more sense. The one to ones are great but maybe they should be more regular or at least an email to catch up.

My line manager and store manager are very supportive and would probably give me time to do work. But i do understand how the business works and realise how busy we are at the moment. I ask for time to go over my progress and it is never an issue.

Now that initial problems have been sorted and I actually have trainer that I can turn to my support is fabulous. I can access my tutors for maths and english through internet and whatssap which makes it very easy to get support whenever I may need it. I do prefer face to face meetings though.

At the moment all the training I am gaining is very apt as we have new starters that I can approach using the techniques I have learned . Any coaching that is needed is also fresh and provides me with clear guidelines as to what and how I need to do tasks.

We do not have any social clubs in work. We do have a summer social event and christmas social event. Within my team we do go out socially from time to time. twice a year we have a company download evening where we get to see where the company is heading in the future.

Yes

The friendship within my store in particular is fabulous. We are a like a family where everybody supports each other in times of need and there is always someone to talk to. The career prospects within B&Q are there if you can show that you are curious and willing to learn.

Be yourself. Be confident and honest. Customer service is of great importance along with knowledge, so don't be shy at asking questions and having conversations with customers. Ask lots of open questions and be friendly with everyone. There is no need to be nervous we have all been there , be honest.