Customer Service Advisor Review

On a day to day basis take calls assisting customers with problems that occur, make payments, confirm bills and general help. I use a number of different systems that confirm the data I use such as Microsoft excel, word, SAP and many others. I use the time allocated to make sure the customer has the best experience possible and try to sell and grow business when I can.

I have learnt new skills such as using all the different processes in Microsoft systems i.e word, powerpoint and excel. Team work skills have been developed as working as a team to hit core targets and also telephony skills how to manage a call, control the length of a call and also speak with customers in different tones.

I enjoy the programme to an extent where I learnt quite a lot of things and made me feel more confident in my job role. I managed to build a good portfolio and pass my apprenticeship and can use this on my CV. Made new friends within the programme which helped as discussed open topics to make the experience better.

The programme was well structured and had a good layout of what needed to be completed on the certain deadlines. The organisation at the beginning was not brilliant but managed to get better throughout as it went on as got more of an understanding of what needed to be completed and towards the end it was done well and managed to pass.

Throughout the apprenticeship it changed at certain times on the support we were given. At the beginning it was good initially in the training rooms, as it went on the support dropped away but managed to get better again towards the end of the programme as everyone got a better understanding of what needed to be done.

Working towards qualifications was one of the parts that was not well organised at the beginning as we all received different grades at respected schools and curriculum. When it came back that it had already passed for myself it was a relief as didn't need to do any further tests/exams as already met criteria.

I feel in my day to day role I am good at performing at my job as got more thorough up to date training rather than some of my colleagues. For someone who has been here for short period of time I am managing okay and know what my job role is. I am confident in what I need to do and rarely need help.

At my job place there is not an awful lot to do with extra-curricular activities. We have staff nights out organised amongst us and now and again to engagement activities but these are rare. Some of the guys in work play 5 aside footy which I now play and its a laugh. No networking events

No

The communication is now quite poor about what is happening with job security etc. I currently have no working manager and it's quite poor. Need to have more reassurance and have been told new call type and training will be thorough however not heard anything from this yet. The training is reducing on certain topics

If you are applying for british gas centrica I would suggest possibly doing an engineer type of job as this is more likely to get a job in this. If you are applying for a call centre job I would think if this type of job is the one for you. If you are experienced in call taking it would be okay but if coming from different work background it would be difficult