Claims Advocate Review

My role is a Claims advocate; this involves me handling claims. I work in reinsurance therefore I deal with reinsurance claims instead of direct insurance, my day to day job includes general account management, the processing of new or old claims, query management, presenting and broking claims and working closely with clients and reinsurers.

Yes, since starting at Aon I have gained various new skills and developed existing ones. I have developed my communication skills massively since starting as I have to interact with people on a daily basis; both internally and externally. Therefore, I have learnt more about how to communicate with particular people based on their needs.

I have enjoyed the apprenticeship programme because it has been both educational and fun at the same time. Learning on the job makes this programme more engaging as you get to know the job as you go and one day is always different to the next. Plus there are many more activities to complete e.g a CSR project.

Aon have organised the programme well, however, there can be some issues regarding individual time scales and conflicts with the day to day jobs of individuals in particular sectors. yet, there is always a way to overcome such issues and overall Aon are very supportive and the programme is easy to follow.

We receive quite a lot of support from Aon both on a wider scale (company wide) and a smaller scale (business units/managers). Aon provide facilitated revision days with trained professionals, personal study days for exam prep and also all of the resources required for the course. If for any reason there is a problem, they are very understanding and support you throughout the programme.

FWD provides a lot of support when we are training towards our professional qualification. We have personal talent coaches (regional - different coaches based on where you are based) who sit down with us face-to-face once a month to guide us through the qualifications and other factors we need to complete on the programme.

Not all of the units will relate to your area of the business, however, most or at least some of the content will crop up in your day to day work whether this be in the form of a law/regulations or even a process. Therefore, the general knowledge helps to advance how well we connect to our daily jobs.

There are extra-curricular activities available such as sports teams and there are many professional networking event going on throughout the year. There are lots of opportunities to get involved with things going on both inside and outside of the company and everyone is welcome. Some departments hold their own events and team building activities too.

Yes

Overall, Aon is highly engaged in the progress of the individual learners and provide a stead programme for those looking to enter the industry at a beginner level. All the training is provided and to a high standard. It is very worthwhile as you get to focus on building your knowledge and develop a strong career.

I would advise to get in early with your applications, plan your interview questions in advance by ensuring you are prepared for all types of questions. Make sure to answer in depth and explain/justify everything do not answer vaguely unless necessary and ensure to stay as calm as possible when completing the application process - they're not expecting you to be perfect at interviews!