relationship support officer Review

my role is to support the relationship directors and analysts to get all technical tasks done and liaise with the team in India to help get these tasks done. I do the pre part of tasks, sending off requests to the offshore team by receiving requests from the relationship directors or analysts.

I have got a few basic skills and knowledge when starting the role from doing Alevel business studies in 6th form. I have been able to develop this knowledge to a more advanced level as well as cater it more towards finance rather than general business studies., I have learnt a list of new vocabulary and acronyms as well.

I really enjoy my program. HSBC have been very welcoming and inclusive. I don't feel any different to all the other employees I work with who aren't apprentices. I have met lots of new people from different roles who have happily explained to me their role and what they do for HSBC.

It is pretty well structured but there was a few hiccups with my job role and how it was matching the criteria of the apprenticeship I was taking. As I don't deal with direct customers, we found it difficult to see how we could reach that part off the criteria which required evidence of dealing with customers. We have found a way to alter to this to my role.

I receive lots of support, especially from my colleagues who don't have to help me and support me as much as they do. They use a lot of their time to support me. We often have one to one meetings with managers and team meetings. We also have exchanges with other roles to compare roles and what we could do to help each other out.

I receive good support from my mentor, I am able to contact him when needed and we catch up officially once a month. We catch up to raise queries, compare progress and go through what we could be doing to improve. I have found these very helpful in understanding my work,

The qualification is good as it teaches me things that I can use in my day to day role. I can learn things such as lending products and then use this in my knowledge needed in my job role. This also helps to build the basic k knowledge that I may not specifically need to know, but it is helpful that I do know it.

We have occasional team outings that we attend and offsite. these are good at helping to meet new people and build relationships. We often attend workshops and trainings which are voluntary, these are very helpful at improving skills and learning new things that can then help to progress your career.

Yes

At HSBC, there are so many opportunities. The apprenticeships such a good way to get your foot in the door and start building your network. There are lots of learning opportunities as well as lots of different roles to explore and later on, possibly go in to. You can easily try out other roles by doing a join me day.

At HSBC, diversity is very important. So when attending your interview or phone calls, be yourself, because that is what they want. Prepare to be asked tricky questions where they would like to hear you give different types of answers, not the typical ones. Also be open to learning new things as that is where you can really make the most of HSBC vast opportunities.