Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As a manager I oversee the running of the store. Making sure the staff are working to their full potentials and we as a business as profitable and legal. I help train other members in my store and set goals within the team. I work towards company goals and make sure customer service is the forefront of everything we as a store do.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • My people skills have been upgraded and I felt that having this qualification has helped me understand the running and profitability of my store. I have become more approachable and empathetic to my team. My store has come on a lot and has done a lot of supporting to me

    10/10

  • 3. To what extent do you enjoy your programme?
  • My programme gave me a focus in business. It has opened my eyes to my lack of people skills and communication errors I have fallen short of in the past. I have enjoyed this programme as I have been doing my job for many years and now I have a qualification to support my experience

    10/10

  • 4. How well organised/structured is your programme?
  • The programme was very well structured and I was able to complete quickly with full support of my tutor. He was very professional and always available to help should I need it. It was very organised and I was able to complete my daily targets on every visit. The goals were set within my own timeframe and I was able to complete outside of work with extra support at the end of the phone

    10/10

  • 5. How much support do you receive from your employer?
  • My manager was very supportive throughout the apprenticeship programme as was my tutor. Any question I had at anytime of the day I could get the help I needed. This definitely helped me as I was able to see from others points of view and receive up to date feedback

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My tutor was always available to speak with and allowed me time to complete tasks I didn’t fully understand without any issues. I felt he was extremely supportive and without him I wouldn’t have passed. He pushed me into believing in myself as I didn’t think I would pass

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I am now able to fully understand the running of my store and why we run the way we do. I can undertake nearly all jobs given to me and share the work load which I found extremely difficult in the past. I also have the confidence in saying no to things and not undertaking to much at once

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • The only activities we undertake are team nights out. This was hard for me as I have social anxiety and find it hard to mix in groups. Having done this course I am more confident and find it easier to talk to people that aren’t in my direct circle

    10/10

  • 9a. Would you recommend Savers to a friend?
  • Yes


  • 9b. Why?
  • Savers is a fantastic company to work for. It is extremely hard work but a company that will look after you and support you 100%. I have worked for savers for 5 years and I have grown as a person as well as a team player. I feel that savers don’t look at me as a number but as a contributing member of the team


  • 10. What tips or advice would you give to others applying to Savers?
  • Just be yourself. No one in savers is judgmental. I always thought I couldn’t get anywhere in the company as I have tattos and bright red hair and I didn’t think I could be the face of anything! I have since learnt that these quirks are what make me ! I am confident in myself therefore confident in my job


Details

Level 3 Apprenticeship

Customer Service

East of England

April 2019


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