Claims Handler Review

Taking calls in relation to motor claims and dealing with customers, insurers, garages, solicitors and suppliers. Investigating liability with in claims and settling claims with third part insurers, raising payments and dealing with complaints for customers, instructing garages and hire for our customers at the beginning of the claim process

Yes my customer service skills have developed and i have learnt a lot about the insurance industry, through dealing with customers every day i have learnt how to give the best customer service to different types of people and meet each of their needs, i have also leant a lot of information about the insurance industry and its processes

I enjoy my programme a lot, the programme is tailored to meet our needs and we get a lot of training to help us with our day to day role. Processes continuously change so we can continue to teach ourselves throughout the role and it doesn't become repetitive or too similar

The programme is quite well structured, we have scheduled revision time every week and also have meetings with our apprenticeship trainer who runs lessons to recap everything we have revised and answer any questions we have. This helps to retain the knowledge we have learnt over time as it brings the book to life

We receive a lot of support from direct line through training which we had 3 months of at the beginning of the role, we also get a lot of on the job training and opportunities to learn new things about the business with ilearns that are scheduled into our day

We receive quite a lot of support from our training provider who comes in once a month for meetings where we revise and re cap over the revision we have done by ourselves. Our trainer also provides us with his email so if we have any questions whilst he is not here we are able to contact him this way

It helps to give more general knowledge on insurance as a whole which can be applied to the role, through learning about the insurance market as a whole and not just the specific area we work in, it helps to build our understanding of what insurance is and why we need it

Yes, the company has a culture committee which focuses on celebrating important events within the year and creating activities for us to do within work such as decorating our sections/desks in the office which prizes can be won for, the company also provides money for christmas work dos for your team

Yes

Direct line has a very friendly and welcoming work environment and all of the employees are happy to help, the role itself differs everyday as no two calls are the same so it is challenging and interesting, through working at direct line you develop a lot of skills including your customer service skills

Be confident and prepared when applying and going for your interview as the job role requires you to have good time management skills and confidence when speaking on the phone so it is important that you demonstrate these skills from the beginning. Also be happy and friendly as this is the culture at direct line