claims handler Review

I take on average 20 calls per say. Addressing customers queries in regards to hire, repair and liability. On occasions I have to investigate complaints and look to provide a suitable resolution to the customer. My main role is to liaise with other insurance companies to get a stance on liability

I have developed my skills and knowledge within the insurance industry. I have learned policies and procedures which has enabled me to work claims efficiently. I have also improved my skills when it comes to complaints as I investigate complaints thoroughly. Since being in this role I have improved upon skills I already have too.

So far I have not had much interaction in regard to the apprenticeship. I have had allocated time to read the insurance test and complete online tests. But I have had minimal interaction from the course providers throughout the 6 months I have been in this role, as they have only visited my work place 3 times.

The company allocate 3.5 hours per week for us to complete apprenticeship related training. However as we have had minimal contact from Babington it often means we are re-reading the training module or re-testing ourselves on quizzes. Babington need to be more involved in the training they are supposed to be providing instead of leaving us to teach ourselves.

Direct Line Group are very supportive throughout our role. They are always willing to answer any question and explain the reasoning behind why certain things are done. They also support us by allocating us time each week to work on our apprenticeship. Overall my employer can not be faulted in their role.

We have only had three visits from the staff at Babington. Whilst one visit was actually helpful as the course provider talked us through chapters in our training module. The rest of the interactions have been brief with interviews that aren't tailored to the individual. And any communication the course provider gives to our team leader is about things we aren't doing, yet they have never told us as the learners what we need to do.

I feel like I am highly performing in my role and that has been due to the training Direct Line Group has provided. The training from the apprenticeship provider has not impacted the way I work. As most of the information in the training module was included in the training previously provided by DLG.

My colleagues regularly arrange social events to strengthen the team. Whether it be 5 a side football, or for drinks after work. There is also a culture committee that enables us to decorate and take part in calendared events. Events such as: Christmas, Valentines day, Holi, Easter are all celebrated within the work place.

Yes

It is a nice 9-5 job based in the city centre meaning you are always at the centre of things going on. The role is easy to adjust to and you work within a close knit team. It is the work environment that makes this role enjoyable and I would recommend to a friend.

I would tell them that although in the job description it doesn't state this job is actually call centre based. Despite this the company try there best to make the role interesting and don't focus on the quantity of calls taken and are more interested in the service you provide to customers