Customer Service Adviser Review

by Santander

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering Calls and Dealing with customer requests.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my customer service and interpersonal skills as well as my ability to use Santander's programmes to service requests.

8/10

3. To what extent do you enjoy your programme?

I wouldn't really say it's a question of enjoying as the programme as we rarely get opportunities to complete any apprenticeship work, but the role is amusing to a certain extent and is well paid - despite being paid less than non-apprentice colleagues despite doing the same work.

6/10

4. How well organised/structured is your programme?

Little effort from Santander to arrange time in our shift pattern to complete work but BPP people are usually available and give good advice, just a shame we don't get time to follow through with it.

6/10

5. How much support do you receive from your employer?

A lot in terms of the role; not a lot in terms of completing the apprenticeship - no time allocated for us!

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

Good support, frequent contact and opportunities to visit.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Not at all, I have the required skills already.

3/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, football and occasional social events (namely the Christmas Party), though I don't get much time to engage in them due to other commitments.

7/10

9a. Would you recommend Santander to a friend?

Yes

9b. Why?

Good environment, supportive employer, fair wage, good incentives, would not recommend the apprenticeship though!

10. What tips or advice would you give to others applying to Santander?

Just be yourself; if you are true to yourself and don't get the role it's not meant for you so move on!