Team Leader Review

I am a team leader for Miller and Carter Hockley Heath. I am responsible for supporting the team throughout shifts to ensure our guests receive the best possible service and have an excellent experience. I am also responsible for closing down the business at the end of shifts ensuring that all the money belts are declared accurately and the counts are done correctly.

I have developed leadership skills and training skills in terms of training new team members in the companies practices. I have also learnt more about hospitality legislation. I have learnt how to work with accuracy when it comes to dealing with money and entering figures into the aztec system. Furthermore, I have developed my communication skills when it comes to talking to people with different opinions to myself in regards to both guests and colleagues.

I thoroughly enjoy the apprenticeship I am on and get on well with the leader of my apprenticeship. I find the meetings helpful and they develop my knowledge - The meetings let me explore the learning I have done independantly as well as adding to this after further discussion with my apprenticeship leader.

The programme is clear and concise in what I will be covering in each session. This is followed up by work to do and prepare for ready for my next meeting. These meetings are usually once a month, which gives me enough time to explore my own independent learning based on a list of topics to look at. These topics are then further explored at the following meeting.

My employers are very supportive of my apprenticeship and encourage me to develop my skills and learning. They allow me to put what I learn in to practice on shift and encourage me to make and stick to my own decisions with confidence. This makes leading shifts easier and run smoothly.

The training provider is very helpful in terms of my learning and development of skills. Meeting monthly gives me chance to explore topics independently but the training provider is still available to help out when contacted if any help is needed. The training provider helps to expand on the independent study on each meeting.

The qualification helps me to perform better in the role through helping me think in different ways to difficult situations. This means that I can adapt the way I work depending on every situation and come up with successful solutions. This helps on particularly busy shifts and when other managers are busy.

There are district incentives to get involved in to encourage the team. There are then award nights which help with networking and meeting people from different sites. This also helps in seeing how different sites deal with different situations and busy nights. We also have team nights out that change to reward the team after working busy periods such as Christmas.

Yes

Mitchells and Butlers are a very good employer and encourage you to develop your skills in order to help progressing within the company. Furthermore, the company has a good work culture and environment which means that people stay within the business and with varying brands under Mitchells and Butlers. The skills learnt within one brand also helps you to develop in various brands.

I would be enthusiastic and show how open and friendly you are as this will show how well you will be with guests. Throw yourself in to any task and work hard on trial shifts being open and confident in trying anything be it working on the bar floor or kitchen.