Claims handler Review

by Direct Line

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Here at direct line we help customers proceed with claims and ensure all expectations of the customer are met. We handler the claim from start to finish and ensure that the right liability decision is made and we are paying out the amount we should be. Our main aim is to save money and help meet customers expectations.

9/10

2. Have you learnt any new skills or developed existing skills?

yes, have built on my confidence skills and how to meet customers expectations. I have also built on my team working skills because as a claims handler you need to have good team working skills in order to get the best possible outcome of the claim. Have also developed on my time keeping skills.

9/10

3. To what extent do you enjoy your programme?

A lot. Have enjoyed learning new things throughout the programme and meeting the expectations of customers. Have enjoyed saving money and learning what goes on behind the scenes when a claim is processed.

9/10

4. How well organised/structured is your programme?

Very well. We were talked through what we have to do at the start of the programme and learnt all the basics to get us up and running for when we go live.

10/10

5. How much support do you receive from your employer?

I receive alot of support from our employers. They are always there when i need them and ensure i understand the actions that i am taking to i know for next time

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

i receive a lot of help from my training provider

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it helps me perform alot better in my role as we go over what we do in the role and ensure that the information sticks.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes

9/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Excellent

10. What tips or advice would you give to others applying to Direct Line?

Be prepared to work