Claims handler Review

My role involves, connecting with a wide variety of people, from members of the public to handlers at a credit hire organisation. My daily tasks can include reviewing cases to determine liability or review invoices for payment.

I have learned a lot more about insurance and the long process of a claim from beginning to end, which is a subject I was not knowledgeable in before starting my career at DLG.

I enjoy this programme, in a sense of being able to talk to such a wide variety of people and also being independent in the tasks that I carry out day-to-day.

My programme is very well-structured as right from the beginning, we have been aware of what stages would happen during each sector of the apprenticeship and have been able to prepare for these new challenges.

My employers are very supportive as there has been a number of experienced handlers sitting with our apprentice group, teaching us from scratch.

We have monthly meetings with our tutor who revises our study text with us in detail each time and gives us a set amount of time to read certain chapters of the book. They have been very helpful.

I believe that the insurance knowledge I have learned through my qualification has definitely helped me to perform better in my role as I can confront more situations now with confidence.

There is a social media page for DLG that a lot of employees keep updated with what is going on in and around the business.

Yes

I would recommend Direct Line to a friend as it is a great company, who treat each employee with respect and cater to any needs that an employee may have.

I would tell them to be confident in their interview at first, as although it can be daunting, once you start it really is more sociable than business-like. Also at first the job can seem like there is a lot to learn, but it does come naturally over time.