Customer service advisor Review

On a daily basis we answer calls from our customers and provide excellent customer service, our calls contain questions about cards, charges, overdraft and security. we have 2 scheduled fifteen minutes breaks throughout the day and an hour lunch, we have five minutes of admin at the start to look at see if anything has changed

I have developed more confidence in this role as I have to speak to new customers everyday and work colleagues and also developed my knowledge on banking as before I had started I was very nervous and didn't know much about banking and savings but my knowledge now is strong

I enjoy coming in and speaking to my work colleagues and getting involved with helping the new apprentices but don't enjoy the work itself it very sole destroying this role as we never get to have second off call, its constantly call after call which isn't very interesting

it was very well organised as we had deadlines each month that we had to meet to get closer to finishing our apprenticeship and weekly meetings with our managers to discuss how we are getting on. we had grant come in each week who listened into our calls and made sure we were meeting outcomes

I don't feel like we get much support from our employer as if we don't reach certain targets it gets market down and we are at a loss if this happens, its constantly call after call and we get in trouble if we sit in wrap up for any longer than 10 seconds

we received weekly one to ones so that we could update how well we are doing and if we had any questions or needed any help, grant from b p p would come in each work and help us reach our targets and outcomes which helped a lot as some questions were confusing

throughout the qualification it benefitted my role as when during training we buddied with an experienced advisors which helped a lot as it gave me new phrases and jargon to say for my calls which made me sound more experienced and aloud us to ask questions about calls so th

Not that I know of or heard about during my time here, once there was a keepie up challenge downstairs with a prize at the end and some times there are charity events for example helping painting schools or gardening but ive yet to take part in anything like that

No

Just don't think my mates enjoy would enjoy it and constantly taking calls is draining and not something id like to do for a career due to the role of the job and it not being very interesting its the same calls every day and it begins to get boring very easily

Go in with a positive mind-set and listen in training so that you feel confident on calls and be patient when learning new things as it may sound very hard at first and confusing but the more you practice and ask questions the easier it gets when you get to go on the phones