Customer Telerations Review

by Santander

Rating

3.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My day to day role involves me answering customer calls and dealing with queries to do with the bank and their accounts.

    3/10
  • 2. Have you learnt any new skills or developed existing skills?

    • developed more customer service skills

    4/10
  • 3. To what extent do you enjoy your programme?

    • it is a very draining programme and can knock a lot of confidence out of you

    2/10
  • 4. How well organised/structured is your programme?

    • it could be more structured even though there's support their isn't enough

    2/10
  • 5. How much support do you receive from your employer?

    • employer does do as much as they can to help throughout the role

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • not much

    3/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I learn mostly on the job or from employees

    3/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes

    5/10
  • 9a. Would you recommend Santander to a friend?

    • No

  • 9b. Why?

    • the job is draining and can bring your mood down a lot

  • 10. What tips or advice would you give to others applying to Santander?

    • Think about your emotional and mental strength before applying

Details

Level 2 Apprenticeship

Finance

Scotland

April 2019

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