customer service advisor Review

Everyday at work I take phone calls from customers at the bank to help them with their queries and issues if they have any. This involves checking their accounts or getting them through to different teams who will be able help them further. We also have to make sure we know the processes to be able to help the customer.

Since starting work for Santander I have learnt a lot more about banking in general and I would say I have massively developed my customer service skills as I use these every day on every call, I need good customer service otherwise it would look bad on the bank and customers wouldn't be happy with the service

The programme I am doing is really different to anything I thought I would be doing and I have enjoyed learning so much new and being in a different environment, it is very interesting to learn about the bank and how it works and being able to help customers daily

I think the programme Is well structured as it is spaced out very well which means we get a lot of support and time to get used to the processes we learn and it is split up well so we don't have to learn everything all at once. I would say that it isn't that organised as we don't get much time to do our apprentice work and have to fit it into any spare time we may get which isn't often

we receive a lot of support regarding the job role itself which Is very helpful as they help us go over things we struggle with and are there to ask for help but there is a lot of miscommunication regarding the apprenticeship as our employer is there to help us with Santander not the apprenticeship.

We do get the support as and when we need it as we can send emails and ask for help but as we don't see them all the time we don't have a lot of communication and when we do it is only in hour slots roughly once a month

Through the apprentice work we have to touch on our behaviours that we use in the role. These are essential for the role at Santander as we have to example these daily and on every call. With it being an apprenticeship we also get a lot more time to learn new things and a lot more support which I think has helped me perform better.

Yes there Is a few I am aware that there is a football team and I believe there is other things also. It isn't something I have been interested in joining in but I know I would be able to if I wanted. I am also aware of events that are linked to women in business I just haven't taken part

Yes

Santander is a good company to work for as I think we have been given a lot of support and help as and when we need it. also I think there is a lot of room for progression and it is a job that if you wanted too you could potentially climb up in

If possible to apply for the apprenticeship do It as you get a lot more time to learn the processes and about the bank you then also get a lot more time to put these processes to practice before learning a new lot and always have support of the managers and other colleagues