FinancialDvisor Review

Involves speaking with customer and dealing with their queries and getting them through to the correct team if I cant help much. Depending on the type of query, I also need to check our internal systems to see what the correct process is and the best way for dealing with certain calls.

I have learnt how to communicate with a customer more effectively as well as how to better understand people. I have also learned how to work more effectively in a team due to our weekly team meetings as well as through helping each other with difficult calls. Also how to speak clearly and concise to a customer.

I enjoy learning a variety of skills that I can use to day to day life such as speaking clearly, being polite, bringing passion and embracing changes. I also enjoy my interactions with people on a daily basis, such as the customers as well as the many colleagues at Santander.

Santander Is well organised, but the apprenticeship wasn't as organised as it is now when we started. As we were given a lot of work to do which they aren't going to use and instead they give us different work that we could have been doing instead of the old work.

Santander provide a lot of support through the use of monthly one to ones and weekly meetings. Our managers also pull us up and get us to listen to our calls when we have made a mistake so that we can find the mistake and learn from it in the future.

Even though we had a rocky start with the apprenticeship due to having work that we have no further need for it. We are now told what we need to do and how much we are expected to do. The main issue is that it can take a while before we hear an response or updates.

The qualification has better helped me sum up my own thoughts about Santander and its processes as well as how I can better deal with customers. It also caused me to perform more research on Santander as well as several financial institutions such as the fscs. It also taught me about how Santander complies with different laws and regulations.

Santander often have a few activities but these range from cake sales to dress down days as they no longer doe extra-curricular activities like the ones mentioned above. Although Santander are now bringing back several activities to benefit the community. Just recently there was a fitness week where some people wore fitbits and there was a competition over who made the most steps.

Yes

Its a good bank with good security and employees. And if they join the bank they know that there money is going to be safe. I would also refer a friend to Santander as I get a 50 amazon voucher from the refer a friend scheme which is always good.

Apply online as it is the easiest way. Make sure you have all the correct documents such as a passport of driving license and make sure that you research all the accounts so that you can select the best one that is suited towards your needs. Also consider switching as its better than making a new account.