retenction Review

by Pendragon

Rating

5.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • its good because you make new friends but your on mainly on one job and the team leaders treat you like other workers and don't treat you like a student

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • ive learnt customer service on the phone

    10/10
  • 3. To what extent do you enjoy your programme?

    • its not to bad but every now and then I feel like I want to leave and not come back because if you don't hit a target you will get it in the neck big time

    4/10
  • 4. How well organised/structured is your programme?

    • I don't know what to say because I've been on inbound booking for a while and we are post to be learning everything within the customer service role

    5/10
  • 5. How much support do you receive from your employer?

    • the respect is good because they will do everything they can to help you and they have banter with you

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • not to much and some support. the reason for this is because you get time to do the course work but when you need help they don't really help you

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I don't think it does because end of the day we are just a number to the company and I feel like they care about the stats and the results. not the workers

    1/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there's a gym and me and some other workers has started playing football every Friday trying to make a football team outside of work

    9/10
  • 9a. Would you recommend Pendragon to a friend?

    • Yes

  • 9b. Why?

    • its good to start off a customer service world and to start of in the working world

  • 10. What tips or advice would you give to others applying to Pendragon?

    • wok hard and play hard and don't mess about.

Details

Level 2 Apprenticeship

Information Technology

East Midlands

April 2019

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