customer advisor Review

During my role I take calls from members who are broken down on the roadside carparks, at home and in dangerous or venerable locations. I begin by taking their membership number and then continue by taking information such as address name or date of birth to pass the member through DPA. Once this is done I then continue to take the members registration fault with the vehicle and then track down their location if the member is in a dangerous or vulnerable location I will then read out safety advice moving forward I would then check for height restriction and then send the job through so that we are able to dispatch a patrol to the breakdown

I have learnt and improved many skills during my time of working at the AA, As I have worked in similar environments before and it has helped to develop a different experience of being on the phone to customers rather than being face to face. The conditions are very much a contrast to my previous employment.

I very much enjoy my employment during this period of time being at The AA! It is a rewarding company to work for as I know that everyday I make a big impact on people that are broken down at the road side. Customers are always very thankful and appreciative.

The organisations programme is very well structured, As the format is very efficient and thus helps us work up to the standards that are required. But there is some parts within the programme which could be improved drastically for example one file is extremely hard to use for those of us who have never encountered it.

my employer is extremely helpful towards myself and all other members of staff . they take time to ensure each employees needs and requirements are met at all times for example I suffer with dyslexia and my manager helps to cater for my needs by printed off any useful information such as scripting on to yellow paper to make it easier to read.

at the beginning our trainer was fairly new but tried her best to fit into the role, our trainer was then changed to a more efficient trainer and since this I have received much more support and feel a lot more comfortable with the tasks in which I am required to do

I feel that the qualification in which I will receive at the end of the apprenticeship course will be extremely beneficial to me within my role at The AA as it is a customer service level 2 qualification which is extremely convenient for the in which I work in the aa as it helps me to deal with members to a high standard

there are many extra-curricular activities to get involved in at the aa for example we recently had a fifa tournament to raise money for children in need, we also have our own football team which all employees are able to play for. in addition the aa often hosts social events such as bowling and Christmas parties to get all the employees to socialize

Yes

I believe that the aa is an extremely exceptional employer and would recommend them to my friends as they are very efficient with the way that they treat their employees and each individual is seen as an equal whether they are young or old, this is a very good perk as an apprentice as it helps you to get comfortable in a working environment

I would advice others applying for a job at the aa to be open and honest in your interview as the managers are able to put certain procedures in place to assist you if this is necessary , also I would advice them that they should be confident in themselves and their abilities as confidence is key whilst dealing with members who are in dangerous scenarios