apprentice call handler Review

My role at the AA is im a apprentice call handler who deals with emergency breakdowns people on motorways at home etc and Im the on that sends patrol out to customer in different situations for example on a motorway , dual carriageway at home on the roadside . I take inbound and outbound some from customers and I also take bank customers that are through us with their bank and we have different stuff with have to use each day for different customers . we use tira .

I have learnt a lot of new skills while I have been at the AA iv learnt how to deal with vulnerable customer s , I learnt how to use tira iv also learnt how to use AA help2 so I know how to fully use it now which is good and im quite happy because the skills that iv learnt since I have been here is good because what I learn I can help people that don't have my skills and help them to achieve the same way that I am .

I do enjoy my calls sometimes I don't if im truly honest with you sometimes it gets hard at times where I just want to give up but I try and put 100 per cent effort into what I do and I try and go the extra mile for my customer s all the time by make sure they are okay and just generally having a chat with them makes my day go quicker and it shows the customer that I am a nice person who just wants to help them .

my organised programme is good they keep us on track by making sure we are doing what we are doing make sure we always have something that we should be getting on with whether we are on the phones or we aren't we all have different days that we are on and off calls we have tasks set by catch 22 which is a organisation that helps apprenticeships with work to go towards getting their customer service qualification . but overall it is very good nothing I could say there is to improve if im honest .

the support that I receive is absolutely amazing I couldn't ask for any more they are so helpful towards me they help me with everything from the littlest of things for example if its work related the are amazing its something that isn't work related they are amazing my employer is so good towards me they show me respect they help me when ever if I need support with a job or I need more training on a thing im struggling on they are able to just get it sorted there and then which is amazing which I really thank them for .

I receive a lot of support from the AA they help me with my work whether its just for a simple question they sit with me or they look for links online which I can read and hopefully I can look at and put into my own words so I can answered the questions correctly and on time .

I feel good about my qualification so far just got to see how I go from the rest of the time and see if I perform better throughout my role sometimes I make mistakes and I wish I was better but its apart of learning isn't it but overall its good ,

yeah we have difficult job role that we will have to do while at the AA we have already had two which is tira and [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] we will be taking more on soon like fleet calls and [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] and then we will do will joins where we sign customers up to the AA .

Yes

I would recommend the AA TO A FRIEND BEACUSE ITS A GOOD PLACE TO WORK YES IT HAS ITS UPS AND DOWNS BUT OVERALL ITS A GOOD SAFEPLACE TO WORK WHERE YPU MEEET NEW PEOPLE ALL THE TIME AND YOU LEARN TO WORK AND SPEAK TO CUSTOMER S WHICH IS A BONUS IF YOUR LOOKING TO WORK TOWRDES CUSTOMER SERVICE LIKE I AM .

THE TIPS I WOULD GIVE IS WIRTE A LIST OF THINGS YOU WANNA ACHIEVE AND HOW YOU ARE GOING TO ACHIEVE THEM , THE ADVICE I WOULD GIVE THEM IS MAKE SURE THAT YOU APPLY FOR THE RIGHT JOB YOU DONT WANNA APPLY FOR SOMETHING THEN END UP NOT WANTING TO DO IT MAKE SURE IT HAS EVERYTHING IN IT THAT YOU WANT IT TOO .