Relationship Support Officer Review

My Job as a relationship support officer involves me looking after the Relationship manager and helping them with daily tasks. I often answer customer queries, reply to emails , and send correspondence to customers. I usually check the queues every morning for all of the relationship managers. I will then log into all of the systems and action urgent tasks that are required my the relationship managers.

I have learnt a lot of new skills since being with HSBC. I have learnt how to put together applications, complete different tasks to help customers get what they need, chase for accounts and complete a process to get products delivered to customers on time. I have also learnt what different customers require.

I really enjoy the programme. I feel that it is a fantastic way to learnt new skills whilst being in the role. The apprenticeship gives me the confidence to progress within the role and learn new skills that I may have never been able to learn before. I enjoy meeting new people who are also on the programme, and share our experiences together.

The programme is well organised. When I first joined it wasn't very well organised and the team I work with were not made aware about the programme, however now I feel that the team I work for are more aware about the apprenticeship and are very supportive of me within the role.

I receive a lot of support from my employer. My employer often takes time out of their day to help me with task and ask me how I am getting on. The deputy area director is often very helpful and shows me how to complete tasks. It helps me seeing how she would complete tasks and it enables me to understand what I should be checking and how to get things right the first time.

I received support from my training provider. We often have a monthly call and discuss how my training is going and how I feel that the apprenticeship is developing. My talent coach is very good at helping me fill in forms for the apprenticeship and get my work complete way before the deadlines.

I have not yet started my qualification, as HSBC have decided that they would like it to start in month 6. I know that the qualification will really help me within my job role. I am excited to complete the qualification and use the knowledge that I learn to help me progress within my role.

We have a lot of social activities at work and they are really exciting to get involved with. We complete a charity day as a team once a year which enables us to raise money for a local charity and have a great day out together. We also have a monthly dog walk and everyone meets and has a catch up after, which is lovely.

Yes

HSBC is a great company to work for, they care about people and their welfare and also provide a great environment to work in. The company gives you a lot of options to grow and progress. There are many different roles and avenues to explore therefore HSBC is for everyone no matter what your background is.

I would say to anyone applying in HSBC to be themselves, you can really go far if you believe In yourself and in your role. If you know you are ambitious and you want to succeed then you will. The jobs that are available are so varied, therefore there is a job for everyone.