call handling Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role at the AA is handling incoming calls and broken down customers, I take calls all day dealing with breakdowns and also payments and complaints, my main role is to put breakdowns through on the system and send the patrols out.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes ive learnt how to handle difficult customers and calls.

10/10

3. To what extent do you enjoy your programme?

I do enjoy the programme im on ive leant a lot while being here in such little time.

10/10

4. How well organised/structured is your programme?

very well, its very well organised and well run.

10/10

5. How much support do you receive from your employer?

when ever I need support theres alsways someone there either from the mangers or the apprentices everyones so helpful.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

all the support I need

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it helps a lot knowing that at the end of the course ill be getting a qualification weather I get a full time job here or not.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

there are activities outside working hours on special occasions like e.g Christmas and bbb nights.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

because its a nice environment to work in, everyones friendly and you've always got that support.

10. What tips or advice would you give to others applying to The AA?

be confident and self independent, and take on bored everything they teach you.