Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is in working in the kitchen providing a high standard of food for our customers. My other roles include health and safety, stock rotation. On a daily basis internally i interact with other members of the kitchen and front of house staff and externally it can be customers, delivery drivers or phone calls to other pubs.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have gained my level 1 english and maths. I have developed many new skills in the kitchen mainly being able to handle a busy shift and take control where i have needed too leading the team in the kitchen. I have not yet completed any internal or external courses but it is something that i would be interested in in the future.

    10/10

  • 3. To what extent do you enjoy your programme?
  • It has helped to build my confidence alot and really enjoy being part of the team. My lifetime trainer is very helpful and supportive and is always on the end of the phone if i need to ask him any questions. The course meets my expectations and will be looking at going on to level 3 following this course.

    10/10

  • 4. How well organised/structured is your programme?
  • I am nearly at the point of completing level 2. The training has been well organised and the support is brilliant. My mentor sets tasks for me to complete and comes to see me every 6 weeks where we go through the set tasks. Help is always available and is well organised.

    10/10

  • 5. How much support do you receive from your employer?
  • My manager and my kitchen manager are always there to give me any support i need whenever i need it. They have a very good attitude to helping and supporting me with any tasks or questions i have. My accessability of support from manager/kitchen manager/ mentor is always available.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I recieve as much support as i need from my tutor he is always on the end of the phone if i have any queries or questions and has a positive attitude towards helping me. He supports and guides me with any problems that arise. I am reaaly enjoying my course in hospitality.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • My learning from my appreticeship course has really helped me to understand more in my day to day role. I have put this learing into practice within the kitchen for example understanding more about allergens and health and safety. This qualifaication has helped me alot within my role and now know alot more than i did

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Although there are not really any extra curricular activities to get involved in, i often go with the manager to company events for example menu/drinks briefings. We also try to get involved with the community with charity events. Every 6 months we get involved with the staff to go out.

    10/10

  • 9a. Would you recommend Marston's to a friend?
  • Yes


  • 9b. Why?
  • Marstons are a great company to work for they are helpful and supportive and encourage the staff to get involved with events. There are alot of opportunities within marstons as they offer alot of courses and apprenticeships. For example chef development programmes, Supervisor courses, management courses and plenty of front of house courses.


  • 10. What tips or advice would you give to others applying to Marston's?
  • The application to join marstons is straight forward take your c.v into a marstons pub and have a chat with the manager and tell them about yourself. You will be called in for an interview where you can tell them that you would be interested in completeing any courses. The manager will direct and help you to achieve your goals within the company.


Details

Level 2 Apprenticeship

Hospitality Management

Walsall

April 2019


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