Claims handler Review

Effective diary management to minimise claims lifecycle Delivering effective and clear communication to the policyholder of all claims decisions and progression whilst delivering excellent service Working under pressure and delivering to tight deadlines, with the ability to deliver the best service for the policyholder from the start to end of the claim Remaining impartial and objective throughout the claims handling process, with the ability to display confidence and patience when dealing with policyholders in challenging circumstances Understanding complex documentation and situations using experience, expert knowledge and attention to detail Ensuring that any amount refunded to the policyholder is accurate and in the correct currency Capturing and recording data ensuring its integrity throughout the lifecycle of the claim

1. Know insurance products and associated services for general insurance business 2. Understand underwriting and policy wordings for general insurance business 3. Know how to apply knowledge of principles of premium calculation of general insurance business to a given set of circumstances 4. Understand claims within the context of general insurance business 21 5. Know how to apply knowledge of principles concerning the operation of policy conditions affecting claims for general insurance business to a given set of circumstances 6. Understand information and communication technology, security, confidential information and data protection within general insurance business Understand customer service within general insurance business

I enjoy the coursework. The apprenticeship can help by giving me access to potential employees I might not have considered before, and is supporting the training and upskilling of the existing workforce. I gives me a deeper insight into processes followed by the company and helps me making decisions on how to treat customers fairly.

The service provider had some problems providing replacement teachers when one left the company. This meant that the training took much longer than originally anticipated. The structure of the course is overall good, even if not 100% tailored towards the actual job I am doing. I think it could be sped up.

We are given time during work to complete modules but there is some work required outside. Booking.com is very open to assist apprentices wherever need and is very accommodating in assisting staff. The company shows flexibility in workforce needs in relation to on- and offsite training. Lots of support is available

Both teachers and tutors spend a good amount of time with apprentices to assist with the work needed towards the qualifications? We have regular review sessions rostered and work needed is monitored regularly to make sure everyone is keeping up with the progress needed. Skills development is reviewed regularly and assessed.

The qualification helps me to describe the relevance of business objectives and the meaning of short, medium, and long term goals. It leads me to evaluate my organisations short, medium and long terms goals, including the impact to my role, the business and the customer. It helps me to explain internal and external factors that can influence the outcome of those objectives.

The company offers various activities either inside or outside work including "end of summer" and Christmas parties. In additions various groups meet outside work for various activities such as football, cinema, and hiking. Teams celebrate milestone events and meet at local pubs or other venues for a drink and quizzes. Considering that many people spend more time at work then at home, it often feels like an extended family at work

Yes

We’re straight-talkers here, not corporate wafflers. We turn up for work in trainers and t-shirts, not suits and ties. And we’re not afraid to do things differently. Especially if it means doing things better. Why? Because we believe ‘ordinary’ is the enemy. We believe a relaxed, environment helps breed creativity and encourages independent thought. We believe in individuals working together towards a collective goal. We believe in going out and having fun

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