Customer Service Specialist Review

I am within Customer relations department. When a query is open, my role is to investigate this with partners, and customers and make sure that I get the best outcome for our customers. This should be provided according the service level agreements in place for these queries. When investigating, the collection of evidences / documents is required, all in accordance with data protection law. The reason of this role, is treat customer fairly and retain.

Mainly I have developed existing skills. Like communication over the phone, active listening, how to delivery some not so good news, and essentially how to managing difficult situations over the phone. The main purpose of this apprenticeship is developing already existent skills and learn new ones. Believe that this is absolutely important in the kind of role I have

Is a massive opportunity to learn and develop my skills, while working and already delivery results. This will also provided me with a UK qualification in my role. Being a customer centric person, I am really loving the amazing opportunity the company provided me. This is a true opportunity to development myself towards a management position.

The programme is very well organised within 15 months, and several assessments. The programme comprehends all competences and onsite shadowing. It seems to be very well structured, allowing the students to development step by step and with consistency. I believe this will be the best way to adapt, correct and progress in a timely manner

The support is amazing. First and foremost, the financial benefit of having this paid as a direct cost. But, also was agreed in gave us a weekly 20% of ours work hours, to use with our apprenticeship. The way managers, and all the company is supporting this programme is really overwhelming and is a clear demonstration of how committed they are with our progression within the business.

We are in a very start stage so it's earlier to evaluate this point

As explained previously, this will really be an extra help, in such ways as how to delivery bad news, how to make sure we treat customer fairly, how to organise your daily tasks, so is all about problem solving, time management and empathy.

Yes, in our business we pride to be different (That's the reason why one of our values is #Anything but ordinary), so for instance we have our own internal football championship, we have parties along the year, we have family activities, is really a amazing place to work.

Yes

Please bear in mind our values: #We love doing stuff together #Anything but ordinary #We love Straight talking #We love having fun # We love being different

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