Workflow Performance Supervisor Review

I work as the point of call on a Facilities management contract. As the Workflow Performance Supervisor, I am in charge of making sure any jobs that are raised are allocated to the correct engineer, and I also make sure Preventative Maintenance is done on the assets on all the contracts site. I also help with the billing of this, and get involved with ad-hoc projects.

One of the big skills I have developed through the apprenticeship is my planning skills. It has highlighted how important it is as a manager to plan your day, so you can really make the most of it. I have also had the chance to practice presentations, and get involved with my contracts finance team

I really enjoy the courses I go on, as it give me a safe environment to try new skill in, and the chance to catch up with the others on the course. The work that I have to do outside the course can be difficult to complete, as I have a full time job that needs to be done as well.

The structure is simple and effective. We have all training dates booked in, so I know when I am away. The induction was clear, and I have various people I can ask for support from. All in all, I am happy with the structure of the programme and where I stand in it.

My manager is very supportive, giving me time throughout the week to get my assignments and any other work done. The organisation are also very supportive, as i have a few contacts I can speak to, and will be getting a mentor as well. They also give me the chance to see more of the business, with course locations in different parts of the country.

QA have supplied me with a few different support functions. I have a skills coach who helps with any assignments and my portfolio, and who also visits me every 6 weeks to check with progress. I also have the head office team who I can call if i have any questions. on the whole, they have been very good and the courses they provide very helpful

As I am now a lien manager, the course has really helped me with my ability to lead and manage. I have tried to use as much of what I have learnt in my day to day work, with success and sometimes failure. As I continue with the course, I hope to keep trying new things withing my role.

I have had the chance to join the young person network within my organisation, which is a chance to go to events with other people within the company to network and bounce new ideas with. I have also been able to go to Paris for the ENGIE Integrate Learning week, which was very insightful.

Yes

I believe ENGIE invest in their people, which is so important to me. The fact I have been given a chance to upskill myself, and network like I have, has been really good for my development. I ave also made some great friends in both my day to day job and on the course!

ENGIE really like well driven, punctual and innovative people. If you can show a desire to learn and a willingness to adapt, this will go along way. ENGIE will reward hard working people, so if you do work and can show this, that will help. Also show any teamwork experience, as ENGIE would like to see that.