customer advisor Review

My job role is a call handler, as I take emergency breakdown calls and help people feel at ease when they are in bad situations. I interact with different types of customers and all customers are in different situations on a day to day basis, this helps customers feel comfortable.

I have learnt about different types of customers and how we can help them, I am now able to be confident with speaking to people on the phone and understanding there needs , I work better in a team and I can interact with other teams and other people within the business.

i enjoy this programme very much as it gives me a lot of experience, I enjoy it because I get to meet new people and I get to work with people who have different knowledge and learn from them. This helps as it helps me work better in a team.

it is very organised and the people that help are very experienced and have really good knowledge, also it is organised and structured well by being able to know where I stand with all of my catch22 work, as I have frequent visits from my tutor and also the on phone environment.

I receive quite a lot of support from my employer within my job, they give me opportunities to have off phone days to complete my work, they also give extra support such as 1-2-1 and understanding that coming from a school environment is tricky and they give me a chance for improvement.

Our training provider comes in every week and answers all the questions I ask in detail so I can put this in my work, also my training provider gives excellent feedback and helps me through my tasks, they also have 1-2-1's with me to make sure I am up to date

This helps me to perform better in my job role as it gives me more knowledge on how to deal with certain types of customers, I learn a lot from being on the phone, but when doing my catch22 work it gives me extra support and makes me think when I am on the phone how I am treating the customers I have.

in the business we have a charity football match, we also have had a charity singer, we also have bake sales for charity. We had one of our colleagues do a 24hour cycle, which helped towards the charity funds. within the business we have triple B and the Christmas party.

Yes

Because I think it is a good business to work in and it is a good environment, it also helps your social skills and gives you good qualifications for if you wanted to do anything else in the future. they give you opportunities to improve your knowledge and understanding of the business and give you support in all different ways

Make sure your comfortable and confident with how you are around others, and make sure your always on the ball as this is a fast paced job. it gives you so many opportunities and gives you a qualification at the end of it with a chance to get a permanent position.