Call handler Review

I typically would answer calls from members of which are broken down, verify their account, roughly diagnose the issue with the vehicle, then try and locate them to the best of my ability using the AAHelp2 software. I make notes to ensure that the patrol has the relevant information for the job to be carried out.

Yes, I have developed my customer assistance knowledge as I have previously worked in an environment revolving around customer service. Also, have benefitted geographically as I am frequently using maps to assist with locating members. I have also learnt about taking payments on different software and utilizing my time efficiently.

I enjoy it very much so as its rewarding helping out vulnerable members and getting them one step closer to being back on the road so they can get on with their day. They appreciate the empathy which is also nice, which provides satisfaction for both parties that are involved.

The programme is very well structured and efficient regarding how it is introduced. There are very few things I could fault, however the system tends to occasionally be temperamental although I wouldn't say its an error within the format of the organisation. It was easy to understand my responsibilities when entering the programme.

I receive lots of support from my employer, the team is very much so working together so whenever I feel unsure about something I am carrying out I do not hesitate to ask for assistance and it will be provided. They're very clear with instructions and do not mind being asked if you're not certain on something.

I receive lots of support, they are very clear with what needs to be carried out and how much time I have to do specific tasks. They're in touch so can always provide help when necessary and can also view our online work/portfolios via onefile, this makes it easy to verify whether work is being done and if it's being done correctly.

I feel that my qualification efficiently supplies me with relevant information relating to my on job role thus increasing my performance daily. Having a better understanding of why I'm doing something helps me in doing a better job and making sure I maximise my efficiency carrying out tasks using the relevant information.

There are multiple extra curricular activities ranging across the workforce, there are football teams in different departments that regular host charity events and games, also volunteering for events such as Glastonbury to assist with the sign making for the parking areas which comes with benefits such as festival passes and company recognition

Yes

I believe its a really well established, organised, and also recognised brand that are clear about helping the people. They were very welcoming and informative about what they are about and how to effectively carry out specific job related tasks. I think they're a solid company and are always going to be one of the most outstanding roadside assistance teams there are.

I would advise to be prepared for a variant of situations, some being stressful so be competent working under pressure. Also understand the values of helping these people, be empathetic to members in difficult scenarios they really will appreciate it. I would also advise them to have a reasonable understanding of roads/maps if working in a similar department as you're relied on to locate people and areas.