Customer Service Apprentice Review

On a daily basis, I have to make sure I am in about 15 to 20 minutes before my shift to make sure everything is in place ready for the day. I answer Emergency Breakdown calls, and have to make sure I am giving the correct information out to all of our members.

I have learnt many people skills and learnt things I will need a little later on in my life. For example, before I started here, I was nervous to answer any types of phone calls- after doing this job I am able to talk to my bank about problems and any other business' I may need to call.

I enjoy my programme to the extent of recommending it to people who are looking for apprenticeships and making sure I am doing everything correctly to help me get a permanent position at the end of this, as I can see myself developing within this company in a few years time.

This programme is structured well with making sure things are all in order. The assessor makes sure we all have meeting and makes sure we aren't stuck on any of our tasks or confused about our work towards the end of the apprenticeship. The company itself is well organised with meetings here and there keeping us in line and making sure everybody is happy.

I receive a lot of support from my employer, making sure I am happy and keeping up to date with all of my work. They are always making sure my knowledge is up to standards and making sure they are always available if anything goes wrong, or I need to discussion.

Whilst being trained on this course, I have received a lot of support, with the assessor always making sure they are here to help and always making email available even if they are on holiday. They always make sure we are happy and make sure our work is up to standards.

The customer service apprenticeship enables me to thoroughly think about my job role as a whole and ensure that I keep my mind open and understand all aspects of the job role itself. It supports me along side my job making me think about all the things I do for customers on a daily basis.

At this place of work we have a few activities which we do, e.g. football matches (which we raise money for charity), handing out Easter eggs, valentines nominations, Christmas parties, BBB (a shift pattern team at a time go out all together, Bowling, Beer and Balti). These help with the team building in and outside of work.

Yes

The AA is a good business to work in as they offer plenty of opportunities within your career. You're able to be trained on more or less anything that will extend your knowledge in the business. They offer a lot of support as you go further into the apprenticeship, and all throughout the same.

I would advise to make sure you are able to deal with all different types of people and making sure you're ready to work in an office space and environment. You're dealing with different types of customers all day so you need to be ready for anything to come at you.