Customer Advisor Apprentice Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with customers coming into the branch wanting to deposit/withdraw money etc, shadow staff members to be able to learn more about what they do as a branch and how I will be able to become a big part of the team later on in my role within the society

9/10

2. Have you learnt any new skills or developed existing skills?

The new skills that I have learned since joining the branch will be how to be able to spot counterfeit money, I will also be able to develop upon my communication and my customer service skills, I will also be able to improve upon my skills on banking and how to handle customer money

8/10

3. To what extent do you enjoy your programme?

I enjoy my programme very much as the staff are very friendly and are there to be able to support in anything that I might need in the branch and will be there to help in any mistakes that I might make later on and they will help me with any areas that I may want certain help on

9/10

4. How well organised/structured is your programme?

My programme is extremely well structured and organised, as I started, I was welcomed into the branch to meet all the staff and was given a tour of the place and facilities. I was shown a planner of what the next few weeks of my time table would consist of

10/10

5. How much support do you receive from your employer?

I receive full support from my employer for if I had any complaints or any concerns then I would be able to speak to my employer about them and it would be done in a private and confidential way and I know I would be able to receive any amount of support I needed

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received more than plenty of support from my provider when I was working towards my qualifications as they made sure that I was comfortable the whole time and may sure that any additional support that I might of needed that it was provided for me to be able to assist me

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel my qualification has helped to perform better in my role as it has allowed for me to get a better understanding of what my role would intake and how the society performs and it has also given me an inside of what kind of tasks that I would be performing when I am in my role

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are 2 volunteering days that I could partake in which will allow me to be able to volunteer somewhere of my choice that is close to my heart. There is also a staff association which hosts events or discounted prices for certain things which I could partake in as well

9/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

I would recommend Newcastle Building Society to a friend as it is an incredible job opportunity and they are an extremely friendly place to work for who will help you in any areas that you need and have lots of opportunities for all kinds of people and all the staff feel like a family when working for them.

10. What tips or advice would you give to others applying to Newcastle Building Society?

The tips and advice that I would give to someone who is applying for a job at Newcastle building society is to research into what a building society is as it will give them a better understanding of what we do and to just be them selves and to give it everything that they have.