Customer Service Apprentice Review

by The AA

Best Apprenticeship Employer

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role involves catering to members needs and making sure they get the best service.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to deal with customer queries as effectively as possible, and quickly.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy this programme.

    9/10
  • 4. How well organised/structured is your programme?

    • The programme is very well organised and structured.

    9/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employer.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a good amount of support from the training provider.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The qualification help me performs better cause it gives me confidence.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • nope.

    7/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Because it is a great business and a great platform to enhance your experience.

  • 10. What tips or advice would you give to others applying to The AA?

    • Always be confident and be yourself when in the interview process, don't let the nerves get the best of you.

Details

Level 2 Apprenticeship

Information Technology

Oldbury, West Midlands

April 2019

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