Financial Servies Customer Advisor Review

First point of contact for customer interaction within the Collections department. Answering inbound calls and dealing with customer queries. The majority of customers are in arrears on loans accounts or in excess on current accounts. If the customers are in positions to clear the arrears or excess, repayment plans can be set up within our department

My customer service skills have developed, along with my communication skills. I have developed my questioning skills also, which are a key part of our day to day role when understanding a customer's current financial situation. These skills continue to develop with every customer interaction, and are always improving

I enjoy my programme and enjoy the nature of the role in terms of the information gathering process. This process allows you to delve deeper into the customer's accounts, and gather all the relevant information that may help you paint a bigger picture as to why the customer is in this situation

My programme is organised in terms of assignments that are due, and we are aware of what is expected as part of each assignment. The programme is structured in terms of the expectations, but as long as we can justify the reason we have used an example, we are not structured to provide strict examples.

We receive a lot of support from our employer to complete any tasks that are requires as part of our apprenticeship. If we need any help or feel as though we are struggling, there is always someone who is happy to help and offer the support and guidance that we may require

We receive a lot of support from our training provider when working towards our qualification. If we have any questions, we can send these over via email at any time. Whenever I have emailed for clarification, my emails have been answered almost immediately. I feel as though support is always there.

My qualification helps me perform better as it helps outline our responsibilities and what is expected of us day to day. The missions we complete help us recap essential skills that we need to carry out activities day to day in our role. They also help us identify areas of improvement.

I would like to get involved in extra curricular activities, and there are a number of extra curricular activities to get involved in not only within our building, but within the bank itself. Workplace is a usefool tool to help you keep up to date with any social activities or professional networking events

Yes

There is a nice atmosphere within the building I work in and I have felt this in other centres also when we have visited for training purposes. Everyone is friendly and people are happy to help with any query you may have, not matter which team or department they are in.

Research the bank itself to ensure this is a sector you would want to work in. If you are sure this is the sector for you, research the bank's history and mission. It may also be beneficial to look into other brands which are associated to the RBS Group.