Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As a supervisor at Marston's, i have many job roles including, line checks, ordering and accounting for deliveries, customer contact, serving tables, cashing up at the end of the night (tills and safe), shift and staff management and other forms of management such as opening and closing the business.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Since starting my job at Marston's, i have acquired many new and valuable skills such as better ways to deal with customers and their parties. i have very much improved on my time management skills and also the ability to not only manage but lead teams from 2 people upwards

    9/10

  • 3. To what extent do you enjoy your programme?
  • I have very much enjoyed being apart of the course and being able to use and apply all my own knowledge as well as what the course has taught me to my day to day shifts making the running of the business easier and more manageable for myself and the team.

    10/10

  • 4. How well organised/structured is your programme?
  • My programme is run very well and organised in a way that is easy to follow with clear instructions for the next step i need to take to make sure that i am hitting my targets and furthering my position within the course aswell as my position within the business

    8/10

  • 5. How much support do you receive from your employer?
  • My employer is always giving me the time needed to explore my own capabilities within a management role and is frequently able to answer any and all questions i have in regards to leading techniques, amongst other queries i have regarding my course and is more than happy to show me the best way to put them into action.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My training provider is fantastic at always being on hand to help and support me through my qualification with in depth responses to e-mail questions and an ability to help me understand my own abilities when asking questions and helping me to provide answers that showcase what i have learned.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Since starting the course i have felt my own abilities grow and grow and know myself that it has helped me to become a much better manager within the business as well as feedback from colleagues. i feel it has been a massive help in me progressing further in my career within the trade

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Unfortunately there are no current extra - curricular activities at this venue however there are talks in place about starting a few up including darts, pool and such. We do have alot of community events that take place that are always allowing staff to participate alongside their working hours such as the church

    5/10

  • 9a. Would you recommend Marston's to a friend?
  • Yes


  • 9b. Why?
  • Marstons as a company have been very good in helping me deal with personal issues to do with social situations and have also been incredibly supportive of my want to progress and have helped at every opportunity, including training days and the apprenticeship itself. I would definitely recommend Marstons to a friend.


  • 10. What tips or advice would you give to others applying to Marston's?
  • Always be willing to learn and show an interest in progression, and you'll go much further. Marstons is a fantastic business where everyone works as a team all with a friendly approach to each other aswell as customers. Anyone who wants to apply or work for this company should definitely enjoy customer facing roles


Details

Level 3 Apprenticeship

Hospitality Management

Swindon, Wiltshire

April 2019


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