Customer service advisor Review

provide general banking service to personal customers, such as providing account balance, make a payment, change standing order and order bank statement for customer. in addition, i help customer troubleshoot internet banking issue, most of commons like resetting internet banking password and memorable information. and escalting potential internet technical fault.

Gain understanding of different types of customer and the nature of customer expectation, and the importance of customer loyalty and the relationship between customer satisfaction and the success of our business. For example, Lloyds pays new customer account switch incentive reward before switch is completed, to encourage positive starting journey of customer's banking with us. Also understand different laws and regulations that have impacts on customer service delivery.

it was a great journey. mentor provided great support during the program. I have been able to apply new skills to effectively interactive/communicate with customer through. For example, during call rapport building, I would ask how customer’s day has been , of which could make customer feel that I know him as individual and make customer recommend our business to others.

excellent, lloyds supported me all the way through the programme with scheduled time off to study. it provides 12 months to complete the course, and regular visit from mentor also scheduled in according my working hours, its very flexible. i get regular times off to read and study relevant books.

i receive great from my employer, lloyds banking grou. Time off always schedule in advance and notified about my visit from programme mentor. and there is great internal programme embassdor to support me if if have any questions. both line manager and company provide great support through 121 meeting and scheduled time off for study.

i receive alot of support from training provider when working towards your qualifications. My mentor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], for example, provide great support, he is always approachable, easy to get in touch and get feedack or guidance on any question i may raise about the programme, and also general banking industry opportunities.

qualifcations proved my ability to learn and develop. I have gain knowledge on the importance of effectively communication in service industry, also learned about different type of communication methods with their pros and cons. I have also learned how to applied those knowledge and skills in communicating with customers on my everyday job.

yes, there are regular networking events (such as Gem) and also career support session (such as CV writing, intereview techniques). Attending GemNetwork and Career Pathway session within Lloyds to explore possible progression routes and learn about others; progression methods. In addition, internal JobShop also provide gateway to different roles and career routes within my own organisation.

Yes

Lloyds Banking Group adopts centralised organisational structure as the key group decision is usually made by the top management team, and lower levels of the company implemented on the process/instruction provided. In the perspective of Lloyds Banking Group, it has great personal development plan investment encourages better productivity, and it increases staff retention, employee satisfaction and thus to increase overall business efficiency.

applying to Lloyds Banking Group should be straight forward if the applicant just be themselves. lloyds banking group support individual with personal charismas, having great attention to deails, and willing to help others is very important. it is a banking, so attention to detail is extremmly important as people would be dealing with customer's sensitive informaitn such as finance and personal data.