Key holder Review

My role involves running shifts in absence of my superiors, ensuring all staff are happy in their work and are performing their job in a productive and appropriate manner. It includes ensuring all customers have the best possible customer journey and experience; ensuring i have and all other staff have knowledge of products, any promotions, how to give great customer service. Cashing up tills and safe at the end of the night.

I have learned skills about wine pairing during my course, and new ways and methods of staff training, staff feedback, how to properly and most effectively use customer and staff feedback to better the business. I have also learned the importance of how constantly gaining better knowledge and improving can always improve myself and therefore customer experience.

My programme is brilliant and very informative. The main benifit to myself is being able to sit down and discuss my work as it is something I am and always have been very passionate about my job and the hospitality industry, so to be able to constantly develop and better myself in this area is something that I love. My trainer Ian is brilliant and always helps me by active listening and constructive feedback.

Very well. The meetings are very convenient for me as I don't have to miss any time at work or rearrange my shifts to attend them. The fuse system is very informative and anything I don't understand my trainer helps me with. The structure of it benifits me greatly because I have a productive time frame to revise and discuss all the work I have been given.

I receive a great amount of support from my employer, as well as the rest of the management team, and my Area manager. All of the previous help my greatly by giving constant feedback in an attempt to help my always improve in my work.

My training provider, is absolutely brilliant. He is always reachable via email and replies quickly when I need any questions answering. He allows me to have my meetings at a time most convenient for me and is great if I ever have to rearange due to work issues or being short staff.

I feel that my qualification has already helped my so much, not only has it given me more knowledge about my roes and responsibilities but has highlighted the importance of what I do and how to manage my team effectively. It is great for me to be able to better myself in a job that I love.

There are many other courses within my company, for example, last year I attended a 'growing your team' course which provided training and discussion on how to be constantly improving the working life for all the staff, provide training and be the best manager I can be. This was great as I got to speak to others in my position.

Yes

I feel it is a great company to work for with lots of opportunity to advance at your own pace.

Be yourself, personality is the most important attribute as it is a company that strives on great customer services and a friendly face.