IT Service Support Review

In my day-to-day role I look at data from Learners and make sure the data we collect are filled on all fields and there are no gaps. I also gather data from other team members for our monthly review report which, sums up all he work and improvements we have made in our services.

I have developed skills in learning certain programmes/software e.g. Excel, PowerPoint, Power BI, python programming etc. I have improved in my communication skills by presenting and taking part in volunteering events in the company as well. Furthermore, my professionalism and flexibility skills have improved and I get constant support from others to improve in these areas,

I really enjoy my programme! There are lost of ways to learn new things and gain new experiences e.g. the learning academy is helpful to improve certain skills or knowledge on a different part of the company. Also, they make sure that you pay attention to your personal life as that affects our attitude at work/school.

Pretty well organised, since this is the 1st or 2nd year this programme is running there are still some improvements to make but in the most part it is good. The programme itself and its structure are easy to understand and you get a range of experience from working in different departments.

I get a lot of support form KPMG. My performance and line manager in particular are very supportive of my development and growth in the company. If I have any questions or problems with work/uni, I have people I can speak to confidently and I know my voice will be heard. For instance, we have apprentice voice which is a programme for KPMG to listen to apprentices feedback.

I get good support from the training provider BPP, but there are still ways to improve the communication between apprentices and BPP. We are able to voice our opinions on what they can do to improve in our end of topic conversations and forum chats which is helpful. Overall, not bad but not great.

My qualification helps me perform better in my role as I have deeper insight into the lifecycle of creating and managing learning platforms for clients. It helps me know the bigger picture in terms of how to learn and work at the same time and how to use feedback to consciously reflect on my quality of work.

There are many professional network events e.g. KPMG KNOW, Be Mindful etc. These help niche groups and minorities to come together and share their experience. Furthermore, there are sports like the rowing club and also sports events that take place in the summer. Every few months teams go on social events e.g. bowling which is fun and helps build bonds between colleagues.

Yes

I would recommend KPMG to a friend because they is a lot of support for you to grow professionally as well as having a professional qualification. Also, your work is a very relaxed environment and everyone cares about your mental health and personal life as well as your quality of work.

Be confident in your views and opinions. When applying I would suggest to have innovative and original ideas as KPMG is a company all about giving client different services. Try and get involved with community events e.g. charity events as this not only is good for your community but also makes you more knowledgeable about the world around you.