Service Manager Review

by IBM

Best Apprenticeship Employer

Rating

7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Service Manager - Owner of incident management process, working on change process, taking meeting minutes, interacting with key client stakeholders on a regular basis.

10/10

2. Have you learnt any new skills or developed existing skills?

- FCP - FSPE - PSC - Java Development - DB2/SQL Development

7/10

3. To what extent do you enjoy your programme?

I'm currently really enjoying my programme. The setup is flexible, the team I am working with is very friendly, and I am being kept busy with lots of tasks.

8/10

4. How valued do you feel by IBM?

I feel very appreciated by my line manager and my team, as well as my development manager. I also feel like a key resource on the project

8/10

5. How well organised/structured is your programme?

I feel that the programme is somewhat structured. The induction and training went smoothly and key deadlines are made clear.

6/10

6a. How much support do you receive from your training provider?

The training I have done has been very helpful and informative, and the people on it have been helpful. The training has been enjoyable.

6/10

6b. How much support do you receive from your employer?

I receive a lot of support from my team and manager when needed, and they are happy to help.

5/10

7. How well does your salary/package meet your costs?

The salary is very good. I have enough to get by each month.

8/10

8. Are there many opportunities outside of work?

There are quite a few opportunities throughout the year, including company events and activities. There are also several gatherings, such as project team meals and Christmas parties and so on.

5/10

9. Would you recommend IBM to a friend?

Yes

9b. Why?

A flexible work environment, lots of opportunities, good salary, great company to start in.

10. What tips or advice would you give to others applying to IBM?

- Sell your skills and abilities - Keep calm throughout the application process - Take the opportunity as an apprentice to find a role that speaks to you