Senior Personal Banker Review

I am now a Senior Personal Banker. When i started the apprenticeship i was a personal banker, this is a customer service role. Day to day i would do cashiering, meet and greet customer, answer and help with enquires, help customers use the machines and navigate the online and mobile banking.

Though this apprenticeship and working within the bank i have leant new skills and developed existing. New skills i have learnt are rules and regulations around banking, i also have completed my professional banker certificate that is part of the ‘let’s grow’ journey natwest offeres to their staff., through completing this there is a lot of new information that is useful and interning to know. Also through my apprentiship it has made me grow in confidence when organising an event or showing a presentation.

I really enjoy the programme i enrolled in, i enjoyed each mission i completed and the task that is came with. I also enjoyed meeting other apprentices from other branched getting to talk to them and see how they were finding the course. I also attended an apprentice fair, where business areas within natwest explained what they do on a day to day basis, this was a good way to find out what other jobs were available within the insutry.

I think to start with I didn’t know what to expect with the apprentiship, as with the branch i joined i was the first member of staff to do the apprenticeship. It was hard to start with as the computer are restricted with what websites and links you can go on, which meant most of the apprentiship documents were blocked. However i started uses my own laptop and iPad and it was fine. (Bpp did offer a laptop for me to have in branch).

From my employer i have received a lot of support. My two managers have been brilliant throughout the duration of the apprentiship. They have allowed me time to complete my work and have help me when i needed information. Also all my work colleagues have been supportive when carrying out research or asking for their feed back.

From bpp i have a tutor, she has been amazing throughout the whole course. I couldn’t have asked foe a better tutor. We have a phone call scheduled every month where I discuss the mission i am completing. If i have any question or need hel[ i know i can just email her and she would always reply promptly. If i every wanted another phone call if I wasn’t understanding something she would organise it and offer support at any time.

I think by carrying out the apprentiship i has allowed me to gain a better understanding about certain areas within banking that i wouldnt of other wise known, especially mortgage related questions. I also think by gaining a better understanding of the banking industry make certain processes expire to email in to customers.

Yes i went to a professional networking event within the business office in Guildford. Here i met other apprentices within different areas within the bank. There were stools set up explaining about what they do, where they are based, what they get involved in. I thought this was really good as it gives you an insight of all different areas within the banking industry.

Yes

I think it is a lovely place to work. The managers are really supportive and want you to do well and reach your goals. They also provide leaning and progression learning. Which is really good to expand knowledge within the bank and also become up skilled so you can progress onto other roles.

It’s a great place to work, managers are supportive. There are always progression opportunities. There is also learning programmes which you can gain knowledge within processed and become upskilled. They also provide the profession banker certificate which you can complete. There are loads of upskilling opportunities in place which allows you to gain knowledge.