Personal Banking Representative Review

Day to the role that i am involved with involves receiving inbound calls from customers wishing to know what their balance is or to make a payment or to cancel direct debits, and many more. In addition the role involves attending team huddles and dealing with other teams and other parts of the bank.

I have learnt a whole host of new skills as well as developing new skills, my communication skills have enhance a dramatic amount as well as my confidence, in addition to this my level of professionalism has increased. Also i have learnt about working in a team and helping others in a role as well as succeeding myself.

I do enjoy parts of the apprenticeship programmes however the only downfall is that in the first few months of the apprenticeship the clarity of what i was doing and how i went about it and what i needed to do and what i got from the programme and overall what was going on was rather unclear.

The programme feels a lot more organised now however during the first 6-12 months the programme was very mixed around and unclear and less organised than it could have been, the apprenticeship was not clear what level it was or what i would get out of the actual apprenticeship in the long run.

I receive a lot of support from my employer via my manager who is always on hand to support and give guidance on what i need to do and how to do it and always clarifies anything that i am unsure of at all in order to get the best out of myself.

The support i receive from the training provider has improved gradually throughout the course and i will speak for about an hour with her every 4 weeks or so, the call will consist of how i am doing and what i need to do and any support i need, i believe it should be a weekly call to ensure everything is going smoothly.

With regards to the apprenticeship i would say it could have helped other employees more with preforming better in their role however for myself i don't think it has had as much of an impact on how i perform in my role as it could have done for others.

Yes, within my role i have the opportunity to go on charity days where our team will go and help out with a local charity for example working on landscaping for a local public gardens to tidy them up and make it somewhere that people can go. We also have the option of getting involved in courses like mental health courses and similar.

Yes

I think it is a really good company to work for and i have developed my professional skills and also skills within the role for example my communication skills in addition the total reward in the company is very competitive compared to the other banking institutions across the country which is another positive.

If i was to pick out one thing it would be to not do anything to differ from what you should do and to perform as well as you can and try as much as you physically can to go above and beyond in your role and hit your targets in the role.