Anylist Review

Answering calls from customers and answering queries that they may have. Helping with customer's general banking enquirers. Keying plan arrangements for customers when they are in a poor financial situation usually due to a change un their circumstances. Giving customers advice and referring them to external help where applicable.

The main skills I have learnt whilst in my apprentice role have been time management, the use of the banks specific computer systems as well as additional uses for the Microsoft office suite and how it can help my role. Setting reminders in outlook and inviting other parties like managers.

Average. My specific role can be stressful, it is difficult to turn off when out of work which may be linked to the high pressure of bank standards/key performance indicators. Difficult work/home life balance due to the infrequently of shift patterns Poor shifts, different to what was agreed.

Good training at the beginning of the programme due to it being a very relaxed environment. Once the initial training was complete, we were placed in academy, this wasn't very helpful at all. We still have no experience of the job at all and were given new systems that day.

There seems to be a good amount of help available at any time. The bank offers support, there are unions available, as well as groups of people who organise events together such as lgbtq allies and charity groups. One to one meets monthly with managers also give a good understanding of your performance.

An average amount. There has been a lot of different amounts of information given by my tutor opposed to what others receive. Other have been told exactly what they need to do for a distinction whereas I have been told we don't find out yet. Also got told to complete EU computer driving licence, so I did and took about 3 hours, then got told on my review call that I have to screenshot the results to the tutor and they don't save so have to do it all again.

Not a lot to be honest. I get the impression it is mainly customer service focused and with my role we get given different information, on one side we are told we are essentially McDonalds for customer service, get the job done quickly, to the bare minimum and move on. Then we get brought up on effective questioning and going above and beyond for the customer in call obs.

There are local charity events that the bank work towards, recently my team have been working it the Rotherham food bank society, I have created posters and put them around the office, resulting in a lot of donations for the charity and helping a worthy cause. The bank also offers cash back by matching donation amounts.

Yes

I enjoy the people that I work with and have a sense of belonging which is nice. Good management but receiving regular updates on where your performance is at, how to improve and no harsh consequences for the odd mistake. Supportive business, from managers, colleges and other members of staff.

Know your role before applying. Research it well to find out exactly what you are doing. Go for every opportunity available no matter how big or small. Try to help as many people as possible, this will also help towards your end of year review if you are going above and beyond.