Customer Advisor Review

providing customer service with their banking. The agreed requirements of my job role are to serve our customers to a high quality standard. I must complete there day – to – day tasks helping them through their everyday banking i.e balances, transfers, direct debits and standing orders. I must serve for the customers in an efficient but effective way making sure that it is still a high standard of service that I am providing but also efficient as the centre is very busy. The agreed personal authorities are that I can access customers’ accounts to an extent while they are on the phone. I can make transfers for customers as well as telling them transactions on their account, cancelling cards and ordering things such as statements and cheque books. I can’t hold customers information for long periods of times and I need authority from managers for things such as temporary emergency cash, and yes checks on certain situations.

Improved on my customer service skills and also communication skills Essentially it helps as it gives me motivation to better myself in the bank. I feel that it is quite useful if you want to add something to your cv. Therefore I do feel that it is quite useful and that if you want to progress within the bank or else where it will definitely help.

not at all I feel the apprenticeship is not set up right at all I have been in the business 6 months before I was even contacted regarding this. I thought I would have been already half way through the course by this point but this is not the case.

The structure is not set up very well feels like you are contacting and chasing up your trainer than the other way about, also you only have an email to contact your trainer so if it is a quick question you need to ask you cant get a response immediately

We receive time every 2 weeks to work on our apprenticeship which consist of 1hr 40mins this is great although the managers don't have a indepth knowledge into the apprenticeship so they are not able to help with any queries we may have. Would be good if there was a apprentice liaison in the business which could be a first point of contact for the staff under going the course.

we receive feedback on our work and if we have any amendments have to be made this is giving on comments on the PDF we fill our booklet on. Sometimes these are only minor changes but it is good as it gives you an indication of whats good about your work and what needs improved

Essentially it helps as it gives us motivation. I feel that it is quite useful if you want to add something to your cv. Therefore I do feel that it is quite useful and that if you want to progress within the bank or else where it will definitely help.

There are teams events that our organisation do, and to be honest they are good. It allows us to gel as a team essentially helping our team chemistry. This is useful as it keeps everyone happy, therefore meaning that everyone is motivated to do the best that they can do .

Yes

I would recommend RBS as it is a well establish company and provides a great career progression and there is loads of great opportunities within the business. All staff I have worked with a really friendly and provide help if there is anything they can do. So I would definitely recommend RBS to a friend but just not to be under the apprenticeship programme

To not do the apprenticeship programme as the set up is not benefical for the people trying to complete the program,e but definitely consider a job in the bank as there are many opportunities within the bank and also a great option for career progression which is highly pushed in the bank