Relationship Management Assistant Review

by NatWest

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Interacting with clients helping them with their Banking queries, to transact, to apply for new products, to assist them when they need it.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed my telephone manners further, how to conduct more appropriate emails, how to use systems more effectively and how to manage my time efficiently.

6/10

3. To what extent do you enjoy your programme?

I really enjoy the programme, the job and the people that I work with.

10/10

4. How well organised/structured is your programme?

I think it is structured ok but I do believe some improvements could be made such as the structure of the coursework running alongside the exam as I find it hard to complete coursework and study. I feel as if more webinars would also have been beneficial.

7/10

5. How much support do you receive from your employer?

My team including Managers and Assistants are very supportive of me and my work.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I don't feel as though I have had a great deal of support, maybe within the 1st few months they were good but now I'm maybe 1/3 the way through and I don't feel the same as I did at the start.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps my knowledge and understanding, which helps with my daily interactions and how I perform at work.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there is but I don't have enough time to take part in any of them at the moment.

8/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

I do believe that they're a good company with great opportunities and they will put the effort into you if you put it back.

10. What tips or advice would you give to others applying to NatWest?

Be honest and make sure that you would like to take on a challenging course that will take up most of your free time. Be confident, outgoing, as well as being yourself. Make sure you are motivated.