Customer Service Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take calls all day and serve customers with their banking needs. I give customers their balance, make payments, deal with any issues they face and transfer them to the relevant departments.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I am more confident within myself and I learn better ways to bank everyday.

    6/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy it, I just struggle with having enough time

    9/10
  • 4. How well organised/structured is your programme?

    • Well structured

    8/10
  • 5. How much support do you receive from your employer?

    • Not a lot

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it helps me get more detail about the processes I use everyday

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes, charity events

    6/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Good starting job, loads of places to improve

  • 10. What tips or advice would you give to others applying to NatWest?

    • Be open to learning

Details

Level 2 Apprenticeship

Finance

Essex

May 2019

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