Customer Service Advisor Review

Handling complains on daily basis, and resolving them on First Point of Contact, striving to convert detractors into promoters. Using critical approach while taking decisions to keep the business and its customers safe and secure. Responding to customer objections courteously, and finding solutions. Showing empathy and provide help educating customer on our products. Supporting local and national charities by participating the charity runs and fund raising

I am regularly getting coaching and education on different processes with in the bank. I have also completed my Personal Banking Certificate which is given through chartered bankers institute. I am much more competent at holding proactive and positive conversations with the customer that leads to ethical based selling that the bank strives to do

I have found my programme really helpful. It has provided me skills that will help me develop my career and progress further with in the financial sector. The workbooks that I worked on so far have been very helpful and has improved my knowledge of financial and investment sector and how to manage relationships at work.

I didn't find the programme very structured as I was the first one to be enrolled with in the apprenticeship program. Managers were not communicated how the apprentices will have time allocated for the study required to finish the qualification. Although it has since improved a lot which has helped

At the start of apprenticeship there was not much support available from the employer as the programme was new to business and there were no foundations laid to help ease the and understand the programme for both managers and employees. My manager does constantly provide support and time that I require.

My training providers have changed several times over the last year, but my current training provider has been the most helpful, she is always available to ask for any help and I can get in touch with her email when needed. We hold regular Skype and face to face meeting to discuss my progress

My qualification is playing an important role in my job role, as it has given me skills to handle difficult situations and also perform competently with attention to detail. It is given me the skills on daily bases to exceed my role and perform to the best of the abilitie

I am regulary involved and in charity and community days. I recently participated in Kiltwalk which one the largest charity runs. It allowed us to raise money for cancer research. We also regulary hold community days where we help local sc rahools with renovations and paint jobs etc. During Christmas we also do fund raisers for local homeless shelters

Yes

RBS provides excellent working environment and support and help to take the next step on your career. I have been given regular support and coaching to improve my skills and develop my career. Job shadowing opportunities are also provided to help with moving within a different area of the business

It is an excellent employer that can hep you progress further career wise. Help and support is available for any life moments and skill gaps. Businesses aims to coach people skills to do their jobs to the best of their abilities. And when you are ready further opportunities are also available